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Lietišķā angļu valoda (A2.2)

Lesson 13 | Decisions & Promises | Will

Grammar & Speaking | On-the-spot Decisions

1Listening

🎧 Listen to the phone conversation between David Holmbrook, the caller, and Jim Kutz, who works for CiclosCiclone. Answer the questions.

Who does David want to speak to?
Why?
What’s Diego’s phone number?
What solution does Jim offer?
What is Jim’s email address?

2Grammar

In some situations we need to make on-the-spot decisions. What did the speakers in Task 1 say? Choose the correct answers.

I’ll send you I’m going to send I’m sending	a copy of the certificate.
I’ll deal I’m going to deal I’m dealing	with the email straight away.

💡

3 Practice

Complete the conversation below using will + infinitive of the verbs in the box.

4Speaking Practice

💬 SPEAKER A

Instructions: Speaker B will tell you a problem. React using one of the solutions below. Say: “Don’t worry. I’ll …”

Then choose a new problem from the table and tell Speaker B.

Example:

A: I’ve got a problem, the battery in my mobile is flat.

B: Don’t worry, I’ll lend you mine.

Problems A

I can’t understand these figures.
My computer keeps crashing.
I can’t get an answer from the taxi service.
I need to speak to you urgently.
The printer is not working properly.
I don’t know how to use this program.
Our email system isn’t working.

Solutions B

I’ll look for information on the Internet.
I’ll send it to you again.
I’ll go through it and correct them.
I’ll reserve the tickets for you this morning.
I’ll look it up for you.
I’ll print them out for you.
I’ll get you an aspirin.

💬 SPEAKER B

Speaker B: Choose a problem from the table and tell Speaker A. Begin “I’ve got a problem…”

Speaker A will offer a solution and then tell you about a problem. React using one of the solutions below. Say “Don’t worry, I’ll…”

Problems B

I’ve got a headache.
We didn’t get your text.
This report has lots of errors in it.
I can’t remember his phone number.
I haven’t booked my flight to Berlin.
I need three copies of this proposal.
I don’t know anything about this company.

Solutions A

I’ll take you to the airport.
I’ll scan the details to you instead.
I’ll show you how it works.
I’ll explain them to you.
I’ll call the IT technician.
I’ll phone you this afternoon.
I’ll change the ink cartridge.

📄 Audio Script – Task 1

A: CiclosCiclone, can I help you?

B: Yes, I’m phoning from Ballyclare, in Northern Ireland. Could I speak to Diego Martin, please?

A: I’m afraid he’s out of the office right now. Can I help you?

B: Well, I sent him a text message and he hasn’t replied. It’s really quite urgent.

A: Can you tell me what it’s about?

B: It’s a bit complicated to explain. I need a copy of a certificate for customs. Maybe he didn’t get my message. Can I just check his mobile – 07636 746384?

A: Let me check. Yes, that’s the right number. Listen, why don’t you send the details to me by email and I’ll send you a copy of the certificate as an attached pdf?

B: Yes, that’s a good idea. What’s your email address?

A: Jim, that’s J-I-M, dot, J-F-A, at CiclosCiclone, dot, net. CiclosCiclone is all one word.

B: Can I just check that? Jim, dot, JFA, at CiclosCiclone, dot, net. (jim.jfa@ciclosciclone.net)

A: Yes, that’s right.

B: Great. I’ll deal with the email straight away. By the way, my name’s David, David Holmbrook. And you are, Jim …?

A: Kutz, Jim Kutz. Don’t worry about the certificate. You’ll have it by this afternoon.

B: Okay, thanks for your help.

A: You’re welcome. Bye.

✅ Answer Key – Task 4

Problem: I’ve got a headache.
Solution: I’ll get you an aspirin.

Problem: I can’t understand these figures.
Solution: I’ll explain them to you.

Problem: My computer keeps crashing.
Solution: I’ll call the IT technician.

Problem: We didn’t get your text.
Solution: I’ll send it to you again.

Problem: This report has lots of errors in it.
Solution: I’ll go through it and correct them.

Problem: I can’t remember his phone number.
Solution: I’ll look it up for you.

Problem: I need to speak to you urgently.
Solution: I’ll phone you this afternoon.

Problem: I haven’t booked my flight to Berlin.
Solution: I’ll reserve the tickets for you this morning.

Problem: The printer is not working properly.
Solution: I’ll change the ink cartridge.

Problem: I don’t know how to use this program.
Solution: I’ll show you how it works.

Problem: I need three copies of this proposal.
Solution: I’ll print them out for you.

Problem: I don’t know anything about this company.
Solution: I’ll look for information on the Internet.

Problem: Our email system isn’t working.
Solution: I’ll fax the details to you instead.

Problem: I can’t get an answer from the taxi service.
Solution: I’ll take you to the airport.

(Press “NEXT” to continue the Lesson)